- Software maintenance
Service and after-sales
We’ve been working in the pharmaceutical sector for many years, and we know how essential it is to have fast, efficient local support services all over the world.
To guarantee customer satisfaction, we offer a wide range of services, from standard requirements such as technical support and maintenance, training and spare parts, to preventive maintenance, software updates and much more.
Our long-term service level agreements include valuable services to exceed standard response times, and even customized services to make our software easier and safer to use.
- Remote assistance
A team of specialized technicians
Our dedicated Control6 service team is made up of expert engineers in automation and machine vision. Their know-how and experience are put to work for customers to efficiently solve all kinds of technical problems. They are responsive specialists who handle, manage and resolve requests for assistance with speed, guaranteeing continuous, high-quality support.
We stay by your side after installation, taking a proactive approach to provide effective technical support whenever you need it. Our aim is to help you make the most of all the features offered by Control6 systems.
Comprehensive software support
Software maintenance is a key element in guaranteeing the performance and longevity of your systems. At Control6, our team of engineers regularly updates, optimizes and evolves software to ensure optimum security and consistent performance. We intervene quickly to resolve any anomalies, minimizing potential downtime.
Thanks to our proactive approach, we keep abreast of the latest technological developments, enabling you to make the most of Control6 solutions.
- Spare parts
Parts availability guaranteed
The availability of spare parts is essential to ensure the smooth operation and longevity of your equipment. At Control6, we maintain a permanent stock of spare parts, selected for their quality and reliability. This minimizes intervention and replacement times, so that your business can continue uninterrupted.
Our teams are ready to provide you with the parts you need quickly, with tailor-made support to guarantee a responsive and efficient service, enabling you to maximize the performance of your installations.
- Customer Service
Attentive listening at all times
Our customer service is at the heart of our commitment to providing fast, personalized assistance. The Control6 team is dedicated to answering all your questions, whether you need technical advice, assistance or further information on our products and services. We offer fluid, responsive communication, with qualified contacts who understand your needs and provide you with appropriate solutions.
Always ready to listen, we ensure that every interaction is an opportunity to provide you with the best possible support for your projects, and to guarantee your total satisfaction.